At DubaiTweeks.com, we are committed to providing a seamless, enjoyable, and safe experience for all travelers exploring the United Arab Emirates (UAE). This Tour Policy and Precautions document outlines essential policies, guidelines, and safety measures that you need to be aware of before and during your UAE tours. Our goal is to ensure that every traveler enjoys their visit while respecting local customs, laws, and ensuring personal safety.
By booking a tour with DubaiTweeks.com, you acknowledge and agree to abide by these terms and conditions, as well as follow the safety protocols in place.
1. Booking and Confirmation Policy
1.1 Booking Process
To book a tour with DubaiTweeks.com, you are required to provide:
- Full Name
- Contact Information (email and phone number)
- Preferred Tour Date(s)
- Payment Information (Visa, MasterCard, PayPal, etc.)
Once your payment is processed, you will receive a confirmation email with all details of your booking, including the tour name, date, time, and meeting points. If you do not receive this confirmation, please contact us immediately to ensure your booking is processed correctly.
1.2 Group and Private Tours
- Private Tours: For private tours, customized itineraries, or special requests, please contact us directly to arrange personalized services. A deposit or full payment may be required depending on the tour specifics.
- Group Tours: Group tours may have a maximum capacity, and availability is subject to the size of the group. It is advisable to book early to secure your spot.
2. Health and Safety Guidelines
2.1 General Health Precautions
- Physical Fitness: Some tours, such as desert safaris, dune buggies, and adventure activities, require a certain level of physical fitness. Please make sure you are in good health before booking.
- Medical Information: If you have any medical conditions, allergies, or dietary restrictions, please inform us before the tour. This will help us ensure that necessary precautions are taken to accommodate your needs.
- Hydration: UAE’s climate can be extremely hot, especially in summer. We strongly recommend staying hydrated, wearing sunscreen, and protecting yourself from excessive sun exposure.
- Medication: If you are on any medications, ensure you bring enough for the duration of your tour. It’s also advisable to carry any necessary prescriptions or medical documentation.
2.2 Safety Protocols During Tours
- Adherence to Safety Guidelines: All participants must follow the safety instructions provided by our tour operators and guides. This includes wearing safety gear (such as helmets, seat belts, and life vests) during specific activities.
- Guided Tours Only: For certain tours, such as desert safaris or water sports, it is mandatory to be accompanied by a licensed guide to ensure your safety.
- Risk Awareness: Activities such as dune bashing, water sports, and helicopter rides come with inherent risks. We recommend all participants read and understand the safety protocols before engaging in these activities.
3. Local Regulations and Cultural Sensitivity
3.1 Adherence to UAE Laws
The UAE is a culturally rich and diverse country with strict regulations regarding public behavior, dress codes, and customs. We expect all our clients to:
- Respect local culture: The UAE is a Muslim country, and visitors are expected to show respect for local customs, especially in public spaces. This includes avoiding offensive language, gestures, or behavior.
- Dress code: When visiting public areas, malls, or government buildings, it’s essential to dress modestly. For beaches and pools, swimwear is acceptable, but clothing should cover the shoulders and knees when not in the water.
- Public Decency: Public displays of affection, swearing, or inappropriate behavior are illegal and could result in fines or deportation. Please refrain from engaging in such conduct during your tours.
3.2 Alcohol Consumption and Restrictions
- Alcohol: Alcohol consumption is restricted to licensed venues such as hotels, bars, or private residences. Drinking alcohol in public areas, such as beaches or parks, is illegal and could lead to severe penalties. During certain tours (e.g., desert safaris or yacht tours), alcohol may be provided in a controlled environment. Always drink responsibly and in accordance with local laws.
- Drugs: The UAE has a zero-tolerance policy for drugs. Possession, consumption, or trafficking of drugs is punishable by severe legal consequences, including imprisonment and deportation. We advise all travelers to avoid carrying any illegal substances into the country.
4. Tour Participation Requirements
4.1 Age Restrictions
- Some tours have age restrictions due to the nature of the activity. For example, dune buggy rides, hot air balloon flights, and helicopter tours may require participants to be above a certain age.
- Children and minors (under the age of 18) should be accompanied by a responsible adult on most tours. Some activities (e.g., adventure sports or go-karting) may have specific age or height requirements.
4.2 Special Needs or Disabilities
- Accessibility: While we strive to make our tours accessible to all, certain activities may not be suitable for individuals with limited mobility. Please contact us ahead of time if you or someone in your party has special needs, and we will assist in arranging alternative solutions or provide information about accessible tours.
- Guides: Our guides are trained to assist with special requests or mobility requirements, ensuring that every participant can enjoy the tour to its fullest.
4.3 Behavior During Tours
- We expect all participants to behave responsibly during the tours. Disruptive behavior, including but not limited to verbal or physical altercations, will not be tolerated.
- If a participant engages in dangerous or disrespectful behavior, our guides and operators reserve the right to remove the individual from the tour without a refund.
5. Precautions for Adventure Activities
5.1 Desert Safari and Dune Bashing
- Safety Gear: Helmets and seatbelts are mandatory for dune bashing and other high-adrenaline activities. Our vehicles are equipped with the latest safety features to ensure your protection during the safari.
- Medical Concerns: If you suffer from heart conditions, back pain, or other medical issues, we advise against participating in dune bashing. Please consult a doctor if you have any concerns before engaging in such activities.
5.2 Water Sports (Jet Ski, Parasailing, etc.)
- Life Jackets: Life jackets are provided and must be worn at all times during water-based activities.
- Weather Conditions: Water sports are subject to weather conditions. In the event of adverse weather (e.g., storms, high winds), activities may be canceled or rescheduled for safety reasons.
- Swimming Requirements: Participants should be comfortable in the water. Non-swimmers or those with limited swimming ability should consider avoiding certain water activities.
5.3 Helicopter and Hot Air Balloon Rides
- Health Checks: Participants in aerial activities must be in good health and free from conditions that may impair their ability to enjoy the activity safely (e.g., severe vertigo, epilepsy).
- Weight Limitations: Helicopter and hot air balloon tours may have weight limitations for participants. Please inform us in advance if you have any concerns regarding this.
6. Emergency Procedures
6.1 Emergency Contacts
In case of an emergency, please contact DubaiTweeks.com immediately at +971 50 353 3024. We have dedicated emergency procedures in place to assist you in case of accidents or health-related incidents during the tours.
6.2 Tour Operator Emergency Response
All our tour operators are trained in emergency response and first aid. In the unlikely event of an accident or injury, our staff will follow established protocols to provide immediate assistance and ensure your safety.
7. Force Majeure and Changes to Tours
7.1 Force Majeure Events
DubaiTweeks.com is not liable for any cancellations or changes to tours due to force majeure events such as:
- Natural disasters (e.g., sandstorms, floods, etc.)
- Political unrest
- Acts of terrorism
- Strikes or transportation disruptions
In such cases, we will make every effort to reschedule your tour or provide a suitable alternative.
8. Contact Us
If you have any questions regarding this Tour Policy and Precautions, or if you need more information regarding specific tours, safety measures, or requirements, please feel free to contact us at:
DubaiTweeks.com
Email: info@dubaitweeks.com
Phone: +971 50 353 3024
Website: https://dubaitweeks.com
